About

 Why Partner With The Scarlett Group

Founded by IT auditors in 2006, The Scarlett Group brings an enterprise-level approach to mid-market IT services. We don't just manage your technology – we transform it into a strategic advantage. Our governance-first methodology stems from our unique origins, ensuring your IT infrastructure aligns perfectly with your business objectives while maintaining the highest standards of security and compliance.

What sets us apart is our comprehensive understanding of both technology and business risk. With certified ISACA professionals leading our team, we deliver the same caliber of IT governance and security typically reserved for Fortune 500 companies, tailored specifically for mid-market organizations. Our 100% US-based support team responds within 15 minutes, and we resolve over 80% of issues the same day they're reported.

Whether you're seeking full IT management or looking to augment your existing team through our co-managed services, we create customized solutions that perfectly match your needs. Our presence across Florida, North Carolina, and beyond positions us to serve clients with the personal attention of a local partner backed by the capabilities of a national firm.

Ready to experience IT services done differently? Let's start a conversation about elevating your technology strategy.

The Scarlett Story

Since 2006, we've redefined what businesses should expect from their IT partner. Founded by IT auditors, The Scarlett Group brought a revolutionary approach to managed services by applying enterprise-level governance and security principles to mid-market IT solutions.

Our distinction lies in our foundation. While most IT firms focus purely on technology, our auditor's perspective means we view every solution through the lens of business value, risk management, and operational excellence. This unique approach has driven our expansion across the Southeast and beyond, earning the trust of organizations from Florida to North Carolina.

What truly sets us apart isn't just our ISACA certifications or our AICPA SOC 1 accreditation – it's our unwavering commitment to delivering an exceptional customer experience. Our success is built on long-term partnerships, not quick fixes. With a 15-minute response time and same-day resolution for over 80% of support tickets, we've proven that enterprise-grade IT service can be both powerful and personal.

Ready to experience IT services through an auditor's lens?

What Makes Scarlett Different

Governance-First Approach Unlike traditional IT providers, we were built by IT auditors. This means every solution we deliver is crafted through the lens of enterprise-level governance, security, and business value – bringing Fortune 500 standards to mid-market organizations.

Certified Excellence Our leadership team holds elite ISACA certifications in IT governance and risk management. When combined with our AICPA SOC 1 accreditation, this creates a level of expertise that sets us apart in the managed services landscape.

100% US-Based Support We deliver a true premium service experience with our entirely domestic support team. With 15-minute response times and over 80% same-day resolution rates, we prove that exceptional IT support can be both efficient and personal.

Transparent Partnership We believe in clear communication and measurable results. Our detailed reporting and proactive assessments ensure you always understand the state of your technology ecosystem and its alignment with your business goals.

Complete Control Whether you need full IT management or want to augment your internal team through co-managed services, we adapt our approach to fit your unique requirements while maintaining consistent, enterprise-grade standards.

Our Core Philosophy: Excellence Through an Auditor's Lens

At The Scarlett Group, our auditor origins shape everything we do. While others view IT through a break-fix mentality, we evaluate every decision through the lens of governance, risk management, and long-term business value. This unique perspective means we're not just solving today's problems – we're building tomorrow's success.

Our model is intentionally different. We focus exclusively on managed services because we believe in building true partnerships, not transactional relationships. Whether we're providing comprehensive IT management or enhancing your internal team through co-managed services, our commitment remains the same: delivering enterprise-grade solutions tailored to mid-market needs.

This commitment to excellence shows in our results: 15-minute response times, 80%+ same-day resolution rates, and a track record of successful partnerships across multiple industries. We measure our success not by billable hours, but by your business outcomes.

Client Success Stories

A national healthcare provider needed to align their IT infrastructure with stringent HIPAA requirements while maintaining efficiency across multiple locations. Our governance-first approach not only achieved full compliance but reduced their operational costs by 22%. [Learn More]

When a major southeastern construction firm faced escalating cybersecurity insurance requirements, they turned to us for help. We implemented our comprehensive CMMC-aligned security framework, securing their coverage while streamlining project management across jobsites. [Learn More]

A multi-state law practice discovered potential data exposure on the Dark Web. Within hours, our ISACA-certified team contained the threat, implemented advanced security protocols, and established continuous monitoring – all while keeping their systems operational. [Learn More]

Ready to Transform Your IT Strategy? Let's have a conversation about how our auditor's approach to IT can protect and propel your business forward.

Leadership & Expertise

Excellence in IT isn't just about technology – it's about the people behind it. The Scarlett Group's leadership team brings together certified IT auditors, cybersecurity experts, and seasoned consultants who view your technology through a strategic lens.

What sets our team apart isn't just our impressive credentials – it's our unique perspective. Founded and led by ISACA-certified professionals, we bring an auditor's precision and a consultant's vision to every engagement. This governance-first approach means you're not just getting IT support; you're gaining a strategic partner invested in your success.

Our Leadership Team

Executive Leadership

• Brian Chancey, CEO & Founder | CISA, CGEIT, CRISC
• Tom Birdsong, MBA, President & Managing Partner
• Jay Fowler, Senior Vice President & Partner | CISA, CRISC

Operations & Service Delivery

• Will Moore, Vice President, Operations
• Tanner Cox, Director of Support
• Eric Franklin, Director of Client Services
• Priya Reynolds, First Response Manager

Security & Compliance

• Tyler Chancey, Director, Scarlett Cybersecurity | GCFA
• Bruce Rosseland, Senior Consultant | CISA, CRISC

Strategic Services

• Brian Drought, Manager, Proactive Services & Internal Technology
• Sarah Howard, Project Manager | CAPM
• Lori Harris, Senior Business Consultant

Growth & Development

• Gage Chancey, Director, Sales and Marketing
• Andrew Howell, Director, Government Sales
• Chip Dobson, Government Consultant

Technical Operations

• Tyler Huston, Technical Services Manager

Ready to work with certified experts who understand both technology and business?

Let's start a conversation about your IT strategy.

Ready to Transform Your IT Strategy? Get Our Partnership Guide.

As IT auditors and managed service experts, we believe in making informed decisions based on clear data. That's why we've created this comprehensive guide to help you evaluate if The Scarlett Group's enterprise-grade approach is right for your organization.

Inside this guide, you'll discover:

• How our auditor's perspective transforms traditional IT services
• Why mid-market organizations choose our governance-first approach
• What sets our 100% US-based support team apart
• How we blend enterprise standards with personalized service
• What to expect from a partnership with The Scarlett Group

The guide includes detailed insights about:

• Our unique service delivery model
• Our ISACA-certified leadership team
• Our proven 15-minute response commitment
• Our co-managed and fully managed options
• Our industry-specific compliance expertise

Ready to see how enterprise-grade IT can work for your business? Complete the form below to get instant access to our Partnership Guide.